The Priority mailing option is the default setting for all shipments and is the first option listed from the shipment options. Those desiring a less expensive (slower method) of shipment may select from the other options listed when clicking on the arrow and activating the drop menu (see image below), when done one will see all available options (US Shipments only). The more popular choices are First Class & Media Mail options.

COST EFFECTIVE RECOMMENDATIONS:

For packages containing 2-3 CDs select First Class or Media Mail. Media Mail is the slower of the listed rates, arrival time may be affected by 2-3 days, dependent upon location and USPS handling efficiency.

Single item (1 CD purchases), select First Class.

Larger packages exceeding 5 units, select Media Mail.
Select Priority only when the the desire is for expedited delivery or with a multi-CD order placement.

The site offers several means of contact. Visitors are welcomed to used either of the methods below, the suggested/preferred is through email (ken@thebus-shop.com) or through the site's CONTACT option:

AOL Instant Messenger: kfallsjr
Phone: 980-225-2470
Email ken@thebus-shop.com.

When sending email please allow 24 to 48 hours for response time (replies usually given much sooner) due to high email count, also be sure to check your spam/junk mail folder in the event that the response is directed to it accidentally.

Most advertised complimentary items are in digital format unless otherwise noted. Upon successful transaction completion the item is delivered to the account of the consumer for downloading. For additonal information on downloading proceedure please refer to question, How Do I Download Music.

Several factors may be contributing to the incidents. As a means of pinpointing and resolving the isolated happenings the development team has established a link for those who are having this particular experience. The link is setup to capture the session at the site and reports details needed for troubleshooting purposes.

Those who are or have in the past experienced such may click the link below to report the issue to the site's support team. No forms are needed. It is asked that only those who are experiencing the problem click on the link below to ensure correct session documentation and recording.

CLICK HERE TO REPORT DESCRIBED PROBLEM.

One may send a physical copy along with complete contact information to:

The Bus Shop
PO Box 5307
Charlotte, NC 28299-5307

or submission can be made electronically using a large medium transfer method such as yousendit.com, if opting to do so please include the following items within the zip folder:

Mp3 music files encoded at 256 bit rate or higher
art work files
contact information.

Also have the following on hand in the event of approval for placement to be sent:

press release or bio text and/or images
Track listing
Production credits
Cameo appearances
Paypal email address used for payment acceptance.

Send zip files to ken@thebus-shop.com

DOWNLOADING PROCCEDURE
1 - Login account.
2 - Click on appropriate order number.
3- Scroll down to ORDER DETAILS.
4- Click on each file to download or select the Download All zip file option.

Product may be exchanged for identical item purchased for the following reasons: Inability to function (normally playback) Damage to item upon arrival. Item must be packaged as originally sent. Opened items, where applicable, can not be returned.

Digital refunds are only given in the event of dual ordering of the same item. The orders must be identical to obtain the full amount purchased. In the event of order contents not matching between the two orders, only the matching items are refunded as listed in the example below:

Transaction # 1:
Customer purchases Just Live - Moxy & Sevin - All or None

Transction #2 Customer orders Young Joshua - Back To Reality, Just Live - Moxy & Cam - The Platform.

After both purchases the consumer requests a refund for 2nd purchase.

Because of the automatic delivery of digital files with each successful purchase and Just Live's Moxy being the only matching of the two transactions, only the Just Live title refund will be honored from the requested transaction reversal.

The order placement has failed or has been declined for another reason.
If you have purchased any songs for download you will be able to download them upon transaction/order approval Please fill in the contact form HERE and mention order number.

SOLUTION:

One may use the contact form as mentioned or send email to ken@thebus-shop.com including the following information:

First and last name.
4 digit order number (no letters).
Brief but detailed description of problem as listed in the example below:

Joe Smith - Order 1234
I made a digital purchase but am not able to download them. I received the error meassage listed at the FAQ page and am submitting a request for transaction approval or explanation for why my files can not be downloaded

Upon reception The Bus Shop will investigate and respond accordingly with reason for issue and/or resolution.

To order CD’s by mail is easy and fast;

1- Request order form to be sent by email (Excel document).
2- Enter items (title and retail) in appropriate fields.
3- Send Mail Order Form to ken@thebus-shop.com for confirmation and shipping charges.
4- Upon approval send payment to: THE BUS SHOP PO BOX 5307 CHARLOTTE NC 28299-5307.

Yes. Visit Paypal.com to edit account information that will allow the selected checking account to serve as the primary source of transactions for the account.

PLEASE NOTE:

In the event that funds have to be transferred from one's checking account to an existing Paypal account, package shipment and digital file delivery may be delayed until cleared payment notification is received.